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It is your responsibility to inspect goods immediately upon receipt and to contact us if your order or the items appear to be damaged or faulty within 48 hours. We will have the goods returned to us and pay the costs of the return shipping. If we do not receive notification within 48 hours, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.
If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping. We will also charge you an administration fee of 20% of the cost of your original order.
Salon Supplies Direct may at its discretion refund or exchange an item or order if you are not completely satisfied with it provided it is returned to us unused in its original, unopened packaging with all the accessories and instructions. In addition, none of the packaging shall have been written upon, taped upon or had permanent labels attached.
To return an item, please contact us within 7 days of receiving the item. Please we can not refund delivery costs we incurred and will not pay for delivery charges you incur. Refunds will be subject to the purchase price less a 20% handling charge.
If you have you have an item that is faulty or damaged please use the following processes to arrange a collection and reorder of the items:
To return an item or arrange a collection and reorder, you will need to contact us within 48 hours of receiving the item.
You can contact our Customer Service Team via email. Choose the relevant order number and let us know which item you would like to return.
After you have contacted us, we will email you a returns number so that you can return the items to us. Items that need to be reordered will be processed by our team at the same time and your replacement goods will be shipped out to you. If you received an incorrect, faulty or damaged item we will arrange a courier to collect the items.
Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging. Unfortunately we are unable to accept items which are damaged or have any writing on them.
If you believe there is an item missing from your order, please check your order confirmation and dispatch emails to make sure all of your items were due to arrive in the same delivery. If you are unable to find the missing item, you will need to contact us within 48 hours of receiving your order. You can contact us using our Online Form.
Returned goods will only be accepted where a returns authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions.
Special or customised items cannot be returned unless faulty.
Any orders returned to us because we were supplied insufficient address details are subject to a re-delivery charge
If you have any questions about deliveries or returning an order, please drop us an email at email@example.com